FAQ'S

Frequently asked questions

Do you ship internationally?

Yes! We ship worldwide.

There's a flat rate for U.K. orders and a separate flat rate for the rest of the world. 

All U.K. orders go first class signed for via Royal Mail. 

International orders are sent either tracked, or tracked and signed via Royal Mail - whichever is available (each country has its own postage rules). 

Domestic and international orders will be assigned a tracking or consignment number, which will be emailed to you when your product has been dispatched.

What's the turnaround time?

We aim to have your artwork painted within 8 weeks. It will then be packaged and posted to you. This is an estimated time only, and may be quicker or longer, depending on how busy I am.  

 

Shipping time is extra to this 8 weeks. For example, if you're here in the UK, your artwork will reach you within a few days of being dispatche. If you're overseas then it can take up to 4 weeks to reach you.

How many people create art at Embaby Art?

Just one! Just me (Chloe). I work full time as a midwife and run Embaby Art in my spare time. Please bear this in mind when sending emails regarding your order.

If you need your order before the estimated 8 week deadline, then please email be *before* you place your order and I'll try to accommodate your request. 

If you need to cancel your order, please do not submit a case through PayPal or your bank. This has unfortunately happened recently and places unnecessary and long term restrictions on my account, and is very harmful to my little business. If you no longer want your order and it hasn't yet been dispatched, then please email me first. 

What sizes can you do?

All sizes are available on each listing, and there's a separate 'sizes' page on the website that converts sizes for you. 

A4 & A5 artwork will come wrapped in a cello bag and packaged in a hard backed envelope

A3 orders will be packaged in a cello bag and rolled in to a robust mailing tube. 

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